Frequently Asked Questions
Q: HOW DO I BOOK MY EVENT WITH YOU?
A: To inquire, submit the form on the contact page with the details for your event. We will follow up with our availability and the next steps. Wedding bookings are secured with a signed contract and 50% deposit of the total balance.
Q: CAN I ALTER THE BRIDAL RITUAL PACKAGE?
A: Every detail of our bridal ritual is designed to achieve our signature Salt Spell look. Our minimum booking for weekend events is the package rate listed. You are welcome to add services to our minimum.
Q: DO BOTH OF YOU COME TO EVERY WEDDING TOGETHER?
A: We love working together if the job requires multiple artists and we have the availability in our schedules. If both of us can't be there for a large party, we will bring assistants to help us.
Q: DO YOU TRAVEL OUT OF STATE?
A: We love to travel and would be thrilled to join you on your bridal adventure! Please contact us for a destination quote.
Q: HOW SHOULD I PREPARE FOR MAKEUP AND HAIR SERVICES?
A: We ask that you and anyone in your party receiving services arrive with clean, makeup-free faces and freshly washed and dried hair. Be sure to avoid leave-in conditioners, hair masks, or any products that add heavy moisture to your hair beforehand.
Q: CAN I ADD HAIR AND MAKEUP SERVICES AFTER THE CONTRACT IS SIGNED?
A: We build your day-of schedule based on the number of services listed in your contract. Although we cannot guarantee additional services, we will happily accommodate them if time allows.
Q: CAN I REMOVE SERVICES AFTER THE CONTRACT IS SIGNED?
A: You can possibly add, but you may not remove any services. You are responsible for the number of services booked on your signed contract.
Q: CAN MY BRIDESMAIDS PAY YOU SEPARATELY?
A: All payment must come from whoever signs the contract. Our brides typically collect payment from their wedding party before final payment is due.
BOOKINGS: To secure a date, a signed contract and 50% deposit will be due. The deposit is non-refundable and non-transferable. Please be advised, dates and scheduled appointments will only be reserved when assigned contract and deposit are received.
PAYMENT: The final balance is due one week prior to the event date. The person(s) responsible for the entire balance of payment is the person(s) who has signed the booking contract. Payments can be made by cash, check, Venmo, or PayPal.
SATISFACTION GUARANTEED: Services will be completed to client’s satisfaction, but is not to exceed allotted beauty time. Ample time is given for each service upon booking. Acceptance of completed beauty service by client is acknowledgement by client that service is done to his/her satisfaction.
SERVICE LOCATION AND REQUIREMENTS: Location of service for the day-of-event will be at the discretion of the client, but there are certain requirements the beauty artist needs to complete the service. A “set up” table/work area needs to be made available for the beauty artist at said location. Ample lighting, whether by means of natural light or by lamps, is necessary for services to be performed properly.
PARKING FEES: Where parking fees may be incurred, the amount will be included with the final bill and due for payment on the day of the event.
TRAVEL FEE: A travel fee may be charged to client when travel is required. Our travel fee is $90 per hour of round trip drive time. We can provide a custom quote for destinations outside of the Bay Area.
LIABILITY: All brushes and makeup products are kept sanitary and are sanitized between every makeup application. Any skin condition should be reported by the client to the beauty artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction. Client(s) agree to release the beauty artist from liability for any skin complications due to allergic reactions.
CANCELLATION POLICY: Cancellations must be made 14 days prior to your reserved date or you will be responsible for 50% of the due balance.
LATE FEE: Due to high demand and finely scheduled appointment times, we offer a 15 minute grace period for late arrivals. Late arrival time thereafter is subject to a fee of $25 per 15 minutes. In some cases, we may not be able to complete service for late arrivals.