Frequently Asked Questions
Q: DO YOU HAVE A BOOKING MINIMUM?
A: Yes, we have a booking minimum of 4 services for weekend events.
Q: HOW DO I BOOK MY EVENT WITH YOU?
A: Please fill out our contact form to check our availability for your event. Once you have confirmed the final number of people receiving services for your event, we will send you a proposal in the form of a contract. Once your contract is signed and we receive a 50% deposit of the total balance, we will officially be your makeup and/or hair team. Your total remaining balance is due one week before your event.
Q: CAN I ADD HAIR AND MAKEUP SERVICES AFTER THE CONTRACT IS SIGNED?
A: We make our schedules based on the numbers the client provides when they sign the contract. We cannot guarantee we will have additional assistance available day of your event. If time allows we can possibly add more people to the contract.
Q: CAN I REMOVE SERVICES AFTER THE CONTRACT IS SIGNED?
A: You can possibly add services, but you may not remove any services. You will be responsible for the number of services booked/grand total on your signed contract.
CAN MY BRIDESMAIDS PAY YOU SEPARATELY?
A: Our contract is signed by the bride, so all payment must come from the bride. Our brides typically collect payment from their wedding party before final payment is due.
Q: DO YOU TRAVEL OUT OF STATE?
A: We would be thrilled to join you on your bridal adventure! We don't travel lightly, so there are some fees involved. Please contact us for a quote.
Q: DO BOTH OF YOU COME TO EVERY WEDDING TOGETHER?
A: We love working together if the job requires multiple artists and we have the availability in our schedules. If we can't both be there for a large party, we will bring one of our assistants to help us.
Q: HOW SHOULD I PREPARE FOR MAKEUP AND HAIR SERVICES?
A: Please ask all attendants to arrive with hair washed the night before. Please make sure that hair is dry and faces are clean and makeup free.
BOOKINGS: To secure a date, a signed contract and 50% deposit will be due. The deposit is non-refundable and non-transferable. Please be advised, dates and scheduled appointments will only be reserved when assigned contract and deposit are received.
PAYMENT: The final balance is due one week prior to the event date. The person(s) responsible for the entire balance of payment is the person(s) who has signed the booking contract. Payments can be made by cash, check, Venmo, or PayPal.
SATISFACTION GUARANTEED: Services will be completed to client’s satisfaction, but is not to exceed allotted beauty time. Ample time is given for each service upon booking. Acceptance of completed beauty service by client is acknowledgement by client that service is done to his/her satisfaction.
SERVICE LOCATION AND REQUIREMENTS: Location of service for the day-of-event will be at the discretion of the client, but there are certain requirements the beauty artist needs to complete the service. A “set up” table/work area needs to be made available for the beauty artist at said location. Ample lighting, whether by means of natural light or by lamps, is necessary for services to be performed properly.
PARKING FEES: Where parking fees may be incurred, the amount will be included with the final bill and due for payment on the day of the event.
TRAVEL FEE: A travel fee will be charged for locations outside of the city of San Francisco, Ca. Our travel fee is $90 per hour of roundtrip drive time. We can provide a custom quote for destinations outside of the Bay Area.
LIABILITY: All brushes and makeup products are kept sanitary and are sanitized between every makeup application. Any skin condition should be reported by the client to the beauty artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction. Client(s) agree to release the beauty artist from liability for any skin complications due to allergic reactions.
CANCELLATION POLICY: Cancellations must be made 14 days prior to your reserved date or you will be responsible for 50% of the due balance.
LATE FEE: Due to high demand and finely scheduled appointment times, we offer a 15 minute grace period for late arrivals. Late arrival time thereafter is subject to a fee of $25 per 15 minutes. In some cases, we may not be able to complete service for late arrivals.